The 30-Second Answer

Need computer repair in Taipei or New Taipei? Send 59IT a LINE text with your area, the problem, and a few photos. We first confirm the device, data risks, visit distance, available time, and estimated scope. On-site help can include desktop and laptop troubleshooting, Windows setup, data checks, and customer-supplied SSD, RAM, or graphics-card installation. English communication is available by LINE text with translation or GPT assistance; English phone support is currently unavailable.

What 59IT Can Help With

• Desktop or laptop computers that will not start, show a black screen, freeze, or run unusually slowly.
• Windows setup or reinstallation after checking the hardware, software licence, and files that must be kept.
• SSD, RAM, graphics-card, and desktop-part upgrades, including parts you already purchased.
• Data transfer planning, printers, shared files, home or office networks, and ongoing IT support for small businesses.

On-Site Service in Taipei and New Taipei

Appointments are available across Taipei City and New Taipei City, including Zhonghe, Yonghe, Banqiao, Tucheng, Xinzhuang, Xindian, Shulin, and nearby districts. Send your district, preferred time, number of devices, and a short problem description first. Availability depends on distance and the existing schedule; a service-area listing does not mean there is a walk-in shop in every district.

How English Communication Works

You may describe the problem in English by LINE text at @844dsvix. Photos of the error screen, power lights, model label, connectors, or the part you bought usually make the first assessment faster. Translation or GPT tools may be used to keep technical details and scheduling clear. English phone support is currently unavailable, so written LINE communication is the recommended channel. Please hide account names and personal details, and never send a password or verification code in the first message.

Data Comes Before Reinstallation or Upgrades

Before Windows work or storage changes, tell us which documents, photos, email, game saves, browser data, or business files cannot be lost. We do not erase data or reinstall Windows without confirming the agreed scope. A failing drive can make a normal backup impossible, so data recovery risk and cost may need a separate assessment. No repair service can honestly guarantee every file from damaged storage.

Recent Xindian Case: Customer-Supplied 4TB NVMe SSD

An English-speaking customer in Xindian had purchased a WD Blue SN5000 4TB NVMe SSD to free up more space for games. During his own installation attempt, the M.2 heatsink cover or its mounting piece was damaged. He stopped instead of forcing the part and booked an on-site visit. 59IT inspected the M.2 area and completed the physical SSD installation at the customer’s location. He was pleased that the storage upgrade could finally move forward.

Verified scope: this record documents the completed physical installation only. No benchmark, SMART health report, data migration, BIOS change, exact price, or long-term stability result was recorded. The package’s “up to 5,500 MB/s” text is a manufacturer claim, not a speed measured by 59IT.

Four Steps Before Work Starts

1. Show the problem: send photos, the device model, your district, and preferred times.
2. Confirm the data: identify files, software, and accounts that must be preserved.
3. Confirm the plan and quote: we explain whether remote, on-site, or carry-in work is appropriate and what may cost extra.
4. Work and verify: the agreed work starts only after confirmation, followed by checks against the original request.

Frequently Asked Questions

Can I contact 59IT in English?

Yes. English text communication is available on LINE at @844dsvix, and translation or GPT tools may be used for clarity. English phone support is currently unavailable.

Do you provide on-site computer repair in both Taipei and New Taipei?

Yes, by appointment. Send your district, preferred time, device count, and symptoms first. The visit time and scope depend on distance, schedule, and the equipment involved.

Can 59IT install an SSD, RAM, or graphics card that I already bought?

Yes, after checking compatibility and the physical condition of the machine. In the Xindian case above, the customer supplied his own WD Blue SN5000 4TB NVMe SSD and 59IT completed the physical installation on site.

Does the NT$999 shown on the website cover every repair?

No. NT$999 is the OpenCart base display price, not a fixed total for every job. The actual quote depends on travel distance, time, device condition, data volume, parts, and licensed software. Work begins only after the scope and price are confirmed.

Will you erase my data or reinstall Windows immediately?

No. We first confirm what must be preserved and whether the storage is healthy enough for normal backup. Data is not erased and Windows is not reinstalled without agreement on the scope and risks.

Send Photos for an Initial Assessment

Message LINE @844dsvix in English with your district, device model, symptoms, and photos. Please use LINE text for English communication; English phone support is currently unavailable. The listed NT$999 is only a system base price. Your quote will be based on distance, time, device condition, data requirements, parts, and software before any work is scheduled.

59IT 呼叫IT | 伍伍玖資訊有限公司 | On-site computer support in Taipei and New Taipei